Job Detail

In a Nutshell:

Gaditek is looking for a Cloud Engineer who wish to grow in a dynamic Support environment. Our ideal candidate should be a customer focused individual that leverages his technical expertise for giving the best support that benefits our users. Above all, we are looking for a team builder who is excited to work in a fast-paced and highly dynamic rewarding cross-functional environment.

Once you are here, you will:

• Provide best support and solutions to our Customers through tickets, chat, emails, etc.
• A desire to help people, and a strong sense of empathy for their needs.
• Be a good team player who works well in a 24/7 collaborative environment.
• Perform website migrations following proper SOPs.
• Convert complex chat queries of customers to tickets when needed.
• Monitor alerts where needed on different monitoring frameworks. (slack, sensu and zabbix)
• Monitor and react to different abuse reports (Slack and emails, etc.).
• Assist Seniors and Leads to develop and improve internal development tools and dashboards.
• Be able to cater customer queries on the ticketing system.
• Be able to answer complex queries on chats and provide support to juniors with the rest of chats and tickets.
• Be able to provide assist juniors.
• Proper daily reporting (on Assembla and other platforms if required) and escalation of processes where needed.
• Understand and take responsibilities and ownership.

Relevant Experience:

• BS/BE in Computer Science/Engineering or related field having 2-3 years of relevant work experience.
• Must have sound concepts and knowledge of programming (PHP knowledge, and preferably intermediate knowledge of some other languages like Javascript, HTML, CSS, Bash and Python knowledge would be a plus.)
• Good knowledge and concepts of Linux.
• Knowledge of PHP based Open Source web applications (Preferably: WordPress, Drupal, Magento etc).
• Sound knowledge of different webstacks (Apache and Nginx are the norm).
• Knowledge of MySQL and its optimization.
• Knowledge of monitoring frameworks like Zabbix and Nagios would be a plus.
• Strong written and verbal communication skills.
• Analytical (problem-solving) skills.
• Strong understanding of system and networking concepts and troubleshooting techniques.
• Should be process-oriented and Proactive.
• Ability to work under pressure.
• Ability to meet SLAs and deadlines.
• Strong interpersonal and teaming skills - ability to set and enforce processes.
• Knowledge of cloud infrastructure environments (like AWS, GCE, DO, etc.).
• Documentation and reporting skills.
• Ability to work in rotating shifts in 24x7 production operations, preferably supporting a highly available environment for PaaS/cloud service provider.